• Platform

  • Solutions

  • Use Cases

  • Developers

  • Resources

  • Pricing

Book a demo

AI Chat for Malls

The platform behind the world’s best mall experiences just got better

You’re already using Mappedin to power wayfinding and discovery in your mall. Your map and directories are live, and shoppers are using them to find what they need—and discover what they want. The foundation you’ve built just became the engine for something even more powerful.

Introducing AI Chatbot—a conversational AI experience for your shoppers, built on the Mappedin intelligence you already have.
Shopper using AI Chat on a phone with suggested stores and an indoor map with directions to a toy shop.

AI-driven shopper engagement, built on your digital foundation

Everything that makes Mappedin valuable today—accurate floor plans, live store data, tenant information—is exactly what powers the AI Chatbot. There’s no rebuilding from scratch, and no new data to manage. The chatbot speaks your mall’s language because it’s already running on your mall’s data.

Real-world results

How Mappedin AI Chatbot is powering easier, more accessible wayfinding at YYC Calgary International Airport

Does AI Chatbot actually work in a complex, high-traffic venue? Yes, it does. Calgary Airport faced a challenge every busy venue recognizes—visitor volume growing faster than their ability to staff for it. Travelers needed real-time, personalized guidance across gate directions, flight status, dining, parking, and more. In partnership with Satisfi Labs, Mappedin deployed Canada’s first geo-intelligent AI Chatbot at YYC Calgary International Airport.

The AI Chatbot at YYC lets passengers have a natural conversation in their chosen language directly on the YYC website, guiding their navigation or helping them find tenants and services they’re looking for.

Read the Mappedin news post on YYC’s geo-intelligent AI passenger chatbot for quotes, product detail, and how the launch fits our airport partnership.

Quote Vector Art

Our relentless drive to exceed passenger expectations and achieve operational excellence is fueled by technologies like Mappedin’s that enable airport-wide integration and scale. Together, we’re delivering solutions that are valuable to passengers and more efficient for staff across every screen and digital touchpoint.

Headshot of Bart Smith

Bart Smith

GM Corporate Services & IT Business Partners, Calgary Airports

If it can guide millions of travelers through one of Canada’s busiest airports, imagine what it can do for your shoppers.

Increase dwell time and delight shoppers, with the help of AI

  • Instant, conversational answers

    Where’s the nearest parking entrance? Is there a family washroom on this level? Questions your staff field dozens of times a day, handled automatically so your team can focus on higher-value interactions.

  • Directions that actually make sense

    Because the chatbot is built on your Mappedin floor plan, it knows where a shopper is coming from and gives them a real route to get there. That’s the geo-intelligence difference.

  • Discovery that drives revenue

    When a shopper asks “where can I get lunch?”, the chatbot surfaces your food court tenants, highlights a current promotion, and routes them there. Informed shoppers stay longer and spend more.

  • Available where shoppers already are

    Embed AI Chatbot on your mall website, mall app—anywhere you want to drive smoother wayfinding and discovery. No app required. Always on.

  • Every shopper, every language

    Multilingual by design, so every visitor to your mall gets the same quality of experience in their language of choice.

  • Accessible to everyone

    Voice-compatible and screen reader-friendly, designed to serve every shopper with ease.

Let’s chat… about AI chat

Ready to power the next-gen shopper experience?

Your shoppers expect personalized, location-aware guidance when they visit. Exceed shopper expectations and drive greater loyalty with AI Chatbot, built on top of your Mappedin platform. Reach out to your Mappedin rep, Michael Pasket, to explore what AI Chatbot can look like in your venue.

Headshot of Michael Pasket

Michael Pasket

Managing Director, Workplace and Retail Partnerships