Knows where things are
Answers come from your map: every gate, store, restroom and service, with walking times and directions.
AI chatAsk anything. Get there.
Location-aware AI chat built on your map data. Every answer comes with the right place, the route and what’s happening now.
Live at Miami International Airport
- passengers a year at MIA
- 55M+
Miami International Airport
- large-scale geo-aware, agentic AI in aviation
- 1st
Miami International Airport
- language, on web, WhatsApp and holograms
- Any
Miami International Airport
“We’re not just keeping pace with innovation. We’re leading it, harnessing artificial intelligence to transform how we serve our visitors and our community every day.”
Conversational AI that knows where everything is.
Most chatbots answer questions. Ours knows where the answer is, what’s happening there and how to get you there.
Knows what’s happening
Flights, gate changes, security waits and closures, so answers stay current and follow-ups make sense.
Answers everywhere
Web, WhatsApp, voice, displays and holograms, all from one assistant, in any language.
Answer passengers on your website.
Calgary International’s first location-aware AI chatbot gives travelers directions and live updates in English or Canadian French, with no app to download.
- Answers like “Is my flight on time?” and “Where’s coffee nearby?”
- Remembers the conversation for smarter follow-ups
- Fewer routine questions for frontline staff
“This launch deepens our long-standing innovation partnership with Mappedin and extends their mapping technology to include a real-time, generative AI solution.”
Put a concierge in the terminal.
At Miami International Airport, travelers talk to a holographic assistant in their own language. Answers match the web and WhatsApp.
Talk, don’t type
Hold to speak, in any language. The assistant answers out loud and shows the route.
Take it with you
Send the route to a phone and keep going.
Built with partners
Holograms by Hypervsn, web and WhatsApp by Satisfi Labs, live data by Radiant Technology.
Questions, answered.
It’s built on your map. It knows where everything is, how long it takes to walk there and what’s happening right now, so answers come with directions instead of a link.
On your website, in WhatsApp, on voice and touch displays, and as a holographic avatar. Every channel gives the same answer.
Any language. Travelers can type or speak in their own language, and the assistant answers in it.
At MIA, the assistant runs entirely within the airport’s own Microsoft Azure environment using Azure OpenAI, so the airport keeps full control of data, compliance and security.
Yes. The same assistant works in malls, stadiums, campuses and lobbies, anywhere visitors need answers about a place.
Let your visitors just ask.
See how location-aware AI chat works in a venue like yours.