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Announcing VenueOS, the indoor operating platform. VenueOS connects what's happening with where it's happening by grounding every data point in its precise location on a map.
For more than 10 years, Mappedin has focused on one vision: mapping the indoors at scale. Not multi-million-dollar, years-long projects, but real, scalable mapping, delivered faster and easier than ever before.
Today, we are announcing VenueOS, the indoor operating platform. Where other tools map the anatomy of a space, we build its nervous system.
Put simply, VenueOS connects what's happening with where it's happening by grounding every data point in its precise location on a map. The result is more efficient management for operators and smoother experiences for guests.
Why we built VenueOS
We serve organizations that own, operate, or manage large, complex indoor environments, from stadiums to airports to malls and beyond. These venues operate in an innovation-led culture, but they run a legacy-heavy, fragmented tech stack that describes the same physical space differently.
Your physical security system, your maintenance ticketing, your leasing software, and your guest app all hold vital information about your building. But because they don't talk to each other (and because they don't share the same spatial context), your teams are left guessing.
VenueOS fixes this.
It is the layer that finally connects your systems to the space – and to each other. Once a system is grounded in real geospatial context, it stops operating in isolation and starts contributing to a single, shared picture of the building. One source of truth for every system in your portfolio.
How VenueOS changes the way you run your building
VenueOS is an operating system for the built world. Here’s how it gives operators command of their spaces:
1. Every system you run, connected to the space.
VenueOS works in conjunction with the systems you already run. We connect your physical security, wait times, parking, maintenance, and more, reconciling how each one refers to the same physical space. No disconnected data or rip-and-replace, just more value from what you already run.
2. Interactive map-based UI.
The live map isn't a backend layer; it's the interface itself. It's how guests find their way and how teams make decisions. Our interface is proven at the world's most demanding locations and largest portfolios, beautifully rendered in the most complex environments, and scalable from one venue to a commercial portfolio.
3. Purpose-built apps.
We don’t advise and leave, we embed and build. We work side by side to understand what’s actually slowing you down, then build the capability on your data, your workflows, and your map. Every app is grounded in location, powered by the same living map and source of truth.
4. More apps, compounding returns.
Every map you deploy makes the next one more valuable. Deploy wayfinding first, and operations inherit the spatial foundation. Deploy for operations first, and the guest experience is a layer away, not a rebuild. The data and insight compounds, and the ROI multiplies with every system you add, and every person you guide through the venue.
Location-aware experiences for every industry
For more than a decade, we've worked alongside some of the most prominent venues in the world: airports moving millions of passengers, stadiums hosting sold-out crowds, casino resorts that sprawl across acres, hospitals guiding patients to care, and retail and mixed-use properties welcoming guests every day.
Stadiums and sports venues
Game day compresses a year of expectations into just a few high-pressure hours for event staff, and fans need the right answer at the right moment. VenueOS gives them one consistent map from parking lot to seat across web, kiosk, and mobile app, with step-free routes, premium-ticket routing, and live event data like scores along the way.
Behind the scenes, operations teams can switch maps between tenants and events in minutes, and partnership teams can put sponsor activations directly in front of fans.
See how Lumen Field uses VenueOS →
Malls and retail
Footfall only matters if it turns into dwell time and tenant sales. VenueOS guides shoppers with one map across kiosks, web, and app, and persona-based journeys that guide a family or a beauty connoisseur to shops they didn’t know to look for.
For leasing teams, the same map becomes a vacancy and marketing tool with internal and shareable public views, while search analytics tie detailed shopper behavior to a specific location in the venue. Security teams can bring cameras, access control, and incidents into one view.
Learn more about VenueOS for Malls →
Airports and transportation hubs
Passenger anxiety is really about time: Will I clear security? Will I make my connection? VenueOS turns live data into confidence. Checkpoint wait times feed route-time calculations so passengers can choose the right checkpoint, flight-aware directions show real walking times to the gate, and operations teams can close or reopen corridors on the map the moment conditions change.
The journey starts before the terminal, with parking-to-gate guidance and saved parking locations, and it carries through to step-free routes and wayfinding to food, shops, and duty-free that turns idle dwell time into non-aeronautical revenue.
Learn more about VenueOS for Airports →
Casinos and resorts
Casino resorts are designed to be immersive, but guests who can’t find their tower, a restaurant, or a show don’t linger at the property. VenueOS puts blue-dot navigation inside the resort app, publishes temporary overlays for concerts and conventions, and keeps tenant and restaurant directories current across every kiosk and screen.
For security teams, a unified command-center map layers video management and access control onto one 3D view, so operators can click a camera or door and see what is happening, and share annotated maps with police and fire when it matters.
Learn more about VenueOS for Casinos →
Hospitals and healthcare facilities
Hospitals are among the most stressful buildings to navigate. Patients arrive anxious – often with mobility needs – and are looking for a specific clinic or department in a multi-tower campus.
VenueOS generates step-free, barrier-free routes that account for live elevator status, and can connect to appointment schedules to deliver turn-by-turn directions from the parking garage to the right clinic, helping reduce late arrivals and missed appointments.
Because every app runs on the same living map, it can extend to facilities and security workflows.
See how VenueOS works
Different buildings, different systems, the same need for one spatial layer that connects them. See how VenueOS puts every system, team and visitor on one live map of your building.
See it in actionShare
